Mainspring Service & Experience Survey

Your feedback helps us continue to strengthen and improve the food, clothing, and support services we provide to our Portland neighbors.

This survey is anonymous. Please do not include personal or confidential client information in your responses.

1. About You

I am completing this survey as a: How often do you or your clients access Mainspring services?

2. Services at Mainspring

Please check all of the services that you or your clients currently access, or that you regularly refer people to:

Weekly Onsite Food Market (self-select shopping)
Choice-based market where individuals select their own food items.

Emergency Overnight Food Bag Program
Short-term food support for urgent needs.

Re-Thread Clothing Pantry
Clothing for adults, children, and families.

Hygiene & Household Essentials
Soap, shampoo, toiletries, detergents, and basic supplies.

Mobile Destination Food Pantries
Offsite food markets at community locations to increase access.

Senior Food Box Deliveries
Home-delivered food support for qualifying seniors.

Resource Navigation & Referrals
Assistance connecting to additional community services.

Volunteer Opportunities
Opportunities to support food distribution and community engagement.

Other Services

3. Overall Experience with Mainspring Services

Overall, how would you rate the services you or your clients receive from Mainspring? What is working well with our services?

4. Suggestions to Improve Our Services

We welcome constructive feedback. Please share any ideas on how Mainspring can better support you, your clients, or the community.

5. Shopping Experience (Food and/or Clothing)

How would you describe the shopping experience at Mainspring? Comments about the shopping experience:

6. Donation Experience

Have you donated food, clothing, funds, or supplies to Mainspring? If yes, how would you rate your donation experience? Comments about the donation experience:

7. Optional: Request for Follow-Up

This survey is anonymous. If you would like someone from Mainspring to follow up, you may provide your name and preferred contact information below. This is optional.

Name (optional) Best way to contact you (optional)

Thank you for taking the time to share your feedback with Mainspring.